At Broadmead Care, we practice person-centered care - striving to create an environment that honours each individual resident's or client’s life history, supports their strengths, and maintains their dignity.
To reach this goal these principles of care and service are followed:
- Broadmead Care acknowledges and respects personal preferences and needs.
- Broadmead Care provides care, support, and activity programs that value independence and offer the residents of our facilities and the clients of our day programs the opportunity to make choices based on their abilities.
- Broadmead Care maintains an environment that supports retained abilities, celebrates successes, fosters hope, and promotes social involvement.
- Broadmead Care welcomes family members and friends as partners in care and values their input.
- Broadmead Care provides evidence-based care and service supported through clinical education for staff, volunteers and family members.
- Broadmead Care strives to provide a familiar, comfortable, caring and safe environment.
- Broadmead Care supports people living at the Lodge at Broadmead through their final years until death, always with the comfort and dignity of each person at the centre of our care.
The Broadmead Care Philosophy of Care is an adjunct to the B.C. Ministry of Health’s Residents’ Bill of Rights, which governs the rights of adults living in residential care.
Every Moment Matters
Broadmead Care’s Philosophy of Care can be summarized by the phrase: Every Moment Matters. It’s a phrase coined by staff members in the fall of 2009 after a review of Broadmead Care’s Dementia Care principles.
Every moment matters is a motto that recognizes that every staff member or volunteer can make a difference with every interaction. It’s also a reminder that it’s the little things that can make a difference for our residents, clients and their families.
Read more about the evolution of Every Moment Matters…
How to Make a Complaint or Give a Compliment
Broadmead Care welcomes feedback from clients, residents, family members or visitors at any time. We also recognize that circumstances may arise where people may have concerns or complaints regarding the health, safety or well-being of a resident or a client. Broadmead Care has created a set of guidelines on how to make a complaint. The guidelines outline the point of contact for submitting complaints, what information to include, the general process and timelines that are followed, and what to do if it is felt that Broadmead Care’s response has not been adequate.
Broadmead Care will make every effort to ensure that complaint investigations are timely, fair and just, and without repercussions or penalty to the client/resident or complainant.
Compliments and Gifts
Compliments about our services or staff are most welcome at any time. Compliments can be made verbally or in writing, in person, by phone, email, fax or letter to the Director of Care or Chief Executive Officer. Please be aware that staff members and volunteers are not allowed to accept gifts of a personal or monetary nature from residents, family members or visitors. Donations to the Broadmead Care Society are always appreciated.